Frequently asked questions


Here is a list of common questions about our training courses. If you can't find the answer to your question here, please contact us at info@academiesb.com.

How our courses works

The Saint-Bernard Academy operates as an independent entity specializing in cardiopulmonary resuscitation (CPR) and first aid training, and has no affiliation with any other company or institution. Nevertheless, we guarantee that all our training courses comply with North American standards for Emergency Cardiovascular Care (ECC), as recommended by the International Liaison Committee On Resuscitation (ILCOR). ILCOR is the organization that issues national guidelines for ECC. Consequently, it is of the utmost importance that our company and our training courses constantly comply with these latest standards, to guarantee recognition of our accreditations. Our accreditations are publicly available on our website as proof of our authenticity.

In addition, our company is covered by $2 million in "General Liability, including Medical Malpractice and Errors & Omissions" insurance, attesting to the legitimacy and safety of all our training courses.

In short, our accreditations benefit from a validity and recognition equivalent to those issued by renowned companies.

For further information on the legitimacy of our training courses, please see our page "Why are our courses recognized?".

100% ONLINE

Our 100% online formula is autonomous and available at all times. So you can start when it's most convenient for you, and progress at your own pace.

You will have a maximum of ten (10) weeks from the date of purchase to complete your training. Since our system saves your progress, you won't have to complete the course in a single session. So you can log off and pick up where you left off the next time you log on.

Our training courses are mainly composed of readings accompanied by visual aids to help you understand the material explained. They are organized in blocks of readings covering the various subjects to be learned. At the end of each reading block, you'll be asked to complete a multiple-choice test to check that you've assimilated the concepts presented. Practical sessions are also required. Thanks to our exclusive automated system, you'll complete these sessions step by step, at your own pace.

As soon as you have successfully completed your training, you will automatically receive your official certificate in electronic format. You can then download it, e-mail it or print it out as you wish. In short, there's no need to wait - you'll have your certificate in your possession as soon as you've successfully completed your training. If you need to receive the physical certification card, please contact us by e-mail as soon as you have completed the training, and we will make the necessary arrangements.


HYBRID

* To apply for this option, a group of at least 10 participants is required.

Our hybrid training courses combine the best of both approaches: enriching theoretical online sessions and immersive in-person practice.

First, the participants in your group will have to complete the theoretical modules from our online platform. This will allow everyone to take the time they need to fully assimilate the theoretical notions of the training. Once the theoretical modules have been completed, an Académie Saint-Bernard trainer will come to your premises to carry out the practical face-to-face sessions. As these sessions serve to consolidate what has been learned, successful completion of all theory modules is a prerequisite.

As a general rule, face-to-face practical sessions account for around half of the total duration of the chosen training course. Being online and autonomous, however, the duration of the theoretical portion varies according to each participant.


ON-SITE TRAINING

* To apply for this option, a group of at least 10 participants is required.

To best meet your team's expectations, our trainers come directly to your premises. They offer tailor-made sessions, carefully adapted to the specifics and needs of your company or organization. Whether you're training new members or updating your staff's knowledge, we guarantee accessible and effective teaching, with a focus on practical, interactive exercises.

Our training courses are structured in sections covering the various subjects to be assimilated. At the end of each reading module, you'll be asked to complete a multiple-choice test to ensure that you've assimilated the concepts presented. To pass each assessment, you must obtain an average mark of 80%. If you fail an exam, you can retake it immediately.

Practical sessions are also required. Thanks to our exclusive automated system, you can complete these sessions at your own pace, step by step. It's important to note that participation in these practical sessions is mandatory in all our training courses.

This is a fundamental and, of course, mandatory element of our training courses. Thanks to our automated system, you can progress at your own pace, with step-by-step guidance.

In the reading preceding the practice, you will be invited to create your own CPR dummy using everyday objects, so that you can put first aid into practice. 

During practice, you will be asked to start an instructional video and follow the steps presented and outlined. To ensure that the minimum practice time is respected, our system does not allow you to continue training until you have completed it. 

It's important to note that, since we offer a 100% online and autonomous learning formula, we don't send a representative from Saint-Bernard Academy to your home, and you won't need to travel to complete the practical assessments. Moreover, at no time will you need to make a video or take photos.

All our training courses are available online 24 hours a day, 7 days a week. They are designed to be accessible anywhere you have an internet connection, as well as a computer, tablet or smartphone.

In most cases, your training will be immediately accessible as soon as payment is completed. However, PayPal may take some time to provide payment confirmations. In such cases, the purchased course may be temporarily marked as "awaiting payment". This situation will be resolved within a maximum of 24 hours, and the course will then be accessible as planned.

For our training courses offered 100% online, no additional fees will be charged.

For our hybrid and on-site trainings, an additional travel fee of $90.00 per training day will be applied.

Which course should I take?

Our recommended training for your job is "CPR/AED - Healthcare provider (5h)". Specially designed for people working in the healthcare field, it will help you acquire the annual training credits required by the Ordre des infirmières et infirmiers du Québec (OIIQ) and the Ordre des infirmières et infirmiers auxiliaires du Québec (OIIAQ).

If your job also involves vaccination-related responsibilities, we recommend our "First aid - Anaphylactic (1.5h)" course. This additional training will give you the knowledge you need to be able to intervene in the event of a severe allergic reaction. You'll be better prepared for the demands of your job.

If you'd like to take a more comprehensive course, or if you need to top up your annual training hours, we recommend our "Complementary module - Healthcare provider first aid (11h)" course. Combined with the "CPR/AED - Healthcare provider (5h)" course, you'll receive in-depth, comprehensive training in resuscitation and first aid.

We recommend our "First aid - Healthcare provider (16h) - CSA Z1210-17 compliant" training course. This 16-hour program contains all the elements of CPR/AED training required by your professional association, as well as first aid concepts in compliance with the CSA Z1210-17 standard. This is a requirement for many CIUSSS and some long-term care homes. In addition, as of July 1, 2023, the "Regulation respecting the certification of private seniors' residences” requires all personal assistance attendants to have successfully completed specific first-aid training before taking up their duties.

We strongly recommend registering for our "First Aid - Intermediate Level (16h) - CSA Z1210-17 compliant" training course. This 16-hour comprehensive course covers in depth all the essentials for responding to medical emergencies, including airway management, cardiopulmonary resuscitation (CPR), dealing with hemorrhages, and much more.

We recommend, however, that you check with your employer or with the competent authorities in your administrative region to find out their specific training requirements. While we strongly recommend "First Aid - Intermediate Level (16 hours) - CSA Z1210-17 compliant" training, as this will enable you to acquire all the skills required for your job, your employer may only require CPR training. In this case, the required training is "CPR/AED - General public (4h)".

Please note that we do not offer training in the principles of safe movement of beneficiaries (PDSB).

The training required for your job is "First Aid - Adapted to Early Childhood (8h)". This training will provide you with a certification recognized by all employers in the early childhood field, including daycare centers, schools, and leisure and sports establishments that have direct contact with children. It complies with all the standards set by the Ministère de la Famille for the practice of early childhood education. The training, which lasts eight (8) hours, focuses specifically on the needs of early childhood and includes the management of severe anaphylactic allergies.

Our “First Aid - Sports Environment (16h)” course is for you!

Designed for coaches of all levels, this in-depth training course is designed to give sports professionals the skills they need to deal with the most common emergencies on the field.

The main objective of this training is to equip coaches with the tools and knowledge they need to intervene quickly and effectively in the event of an emergency during a sporting activity. This training includes a variety of relevant first aid techniques, such as the management of wounds, fractures, concussions and other injuries frequently encountered in sporting contexts.

Académie Saint-Bernard ensures that this training not only meets the specific requirements of this field, but also the national guidelines for cardiovascular emergency care and first aid.

We recommend that you follow our "First Aid - School Environment (8h)" training course. In addition to meeting the requirements of your field of employment, this comprehensive training covers CPR and first aid techniques for adults, children and infants.

We recommend our "CPR/AED - High School” course. This course is specially designed for high school teachers who are responsible for teaching their students the basics of CPR. It includes all the tools needed to fully understand and teach the principles of resuscitation. Each lesson is based on real-life situations, combining theory and practice in an interactive and enriching teaching approach. 

Our “General First Aid - Foster Care & Adoption” training course is specially designed to meet your precise needs. It prepares you to deal with a variety of emergency situations that may arise in a family setting.

However, we strongly recommend that you contact your agent at the Centre intégré de santé et de services sociaux (CISSS) in your region to find out about specific training requirements. This will ensure that you meet the required needs.

The DPJ requires that you take “First Aid CPR - AED - SA - Level C - 16 hours” training. Our “General First Aid - Foster Care & Adoption” training is specially designed to meet your specific needs. It therefore covers the following elements in depth:

  • • The use of an automatic external defibrillator (AED).
  • • First aid for severe anaphylactic allergies (SA).
  • • Cardiopulmonary resuscitation (CPR) techniques for adults, children and infants (Level C).

By taking this training, you'll be well prepared to meet the DYP's first aid requirements.

We regret to inform you that we are still awaiting CNESST authorization to offer "First aid in the workplace" training. Although we have been ready to offer this training for a very long time, its official launch depends on this authorization. For the time being, we are therefore unable to offer this training.

However, if you're an orderly (PAB) or if you work in a Private Residence for the Elderly (RPA), an Intermediate Resource or a Family-type Resource, we invite you to consider our training "First Aid - Intermediate Level (16h) - CSA Z1210-17 compliant". This training meets the requirements of the Ministère de la Santé et des Services sociaux, and may be a suitable alternative for your situation.

I'm a customer and I have some questions

  1. Please go to the following link: https://academiesb.com/train/en
  2. Use the e-mail address you provided when registering.
  3. Once you have entered your e-mail address, click on “Sign in”.
  4. You will receive a 6-digit login code by e-mail. Please enter this code on the page to log in.

* Please note! The code is  valid for 15 minutes. If the time has elapsed, you will need to request a new code.
  1. To access your training, you must first log in to your profile by following the steps below: 

    1.1. Please go to the following link: https://academiesb.com/train
    1.2. Enter the e-mail address you used when you registered.
    1.3. Once you have entered your email address, click on : "Sign in".
    1.4. You will receive a 6-digit login code by email. Please enter this code on the page to log in.

    * Please note! The code is only valid for 15 minutes. If the time has elapsed, you will need to request a new code*.
     
  2. Once logged in, to unlock your training, you'll first need to complete the mandatory "Prerequisites - How the platform works" module. It only takes a few minutes and guides you through our platform.
     
  3. From your training platform, click on the button “Start” or “Continue” located on the right-hand side of each course

When you registered, you should have received confirmation emails. If you can't find these emails in your main inbox, we recommend you check your junk mail folder. Next, make sure that the email address you provided to your employer is correct and that it was entered correctly when you registered. If you still have problems accessing your profile, please contact us - we'll be happy to help.

Once you have successfully completed your training, a certificate in PDF format will be automatically generated for you. You can download, print or email it as required. Each certificate is associated with a unique URL and QR code, making it impossible to falsify a certificate from Saint-Bernard Academy. You can access your certificate at any time from your profile, by clicking on the "Certificate" tab. If you appear to have completed the training, but have not obtained your certification, we invite you to check from your profile that your progress shows 100%. If your progress is complete, please contact our customer service department using our contact form.

If you would like to receive a pocket-sized certification card, simply let us know after you have successfully completed your training. We will then print and send it to you as soon as possible.