Beneficiary attendant

The job of orderly is of paramount importance in the healthcare field. These dedicated professionals play an essential role in supporting and caring for vulnerable individuals, such as the elderly, disabled or convalescing. Their job is to provide day-to-day assistance, promote the emotional and physical well-being of beneficiaries, and maintain their independence wherever possible.


Support and care for vulnerable people

As orderlies, their primary role is to provide valuable support and attentive care to vulnerable people. They work with the elderly, who may require assistance with activities of daily living, such as grooming, dressing and meal preparation. They also work with people with disabilities or recovering from illness, offering physical, emotional and psychological support to enhance their quality of life.

Recommended training for orderlies

If you are an Attendant Caregiver, we recommend that you check with your employer or with the competent authorities in your administrative region to find out their specific training requirements.

In general, PABs will be required to complete 4 hours of CPR/AED training. Our online CPR training will meet all your needs. It covers all the essentials of cardiopulmonary resuscitation and the use of an automatic external defibrillator.

You'll find it here:

CPR/AED - General public

In some cases, such as in residences for the elderly (RPA), beneficiary attendants may be required to take 16 hours of training. In such cases, we recommend our "Advanced First Aid - General Public (16h)" training.

This training includes CPR/AED components, as well as components on injury prevention and treatment, anaphylactic-type allergic reactions, and so on.

This training, for beneficiary attendants among others, is available at the following link:

First aid - Advanced general public (16h)

Daily assistance and maintaining independence

A crucial aspect of the orderly's job is to provide daily assistance to beneficiaries while preserving their autonomy. They ensure that beneficiaries can carry out their daily activities independently to the best of their ability. They are there to support them in their mobility, encourage them to participate in their personal care and create an environment in which they can flourish.

Collaboration with the care team

Attendants work closely with members of the care team, such as nurses, doctors and other healthcare professionals. They exchange important information about patients to ensure comprehensive, coordinated care. Fluid communication and cooperation are essential to ensure optimal care and meet the specific needs of each beneficiary.

Observation and communication

An essential part of an orderly's job is careful observation of patients and clear communication of their needs and concerns. They constantly monitor the health and well-being of beneficiaries, promptly reporting any changes or concerns to the care team. In addition, they establish a relationship of trust with beneficiaries, actively listening to them and offering them a space to express themselves.

Respect for dignity and confidentiality

In the exercise of their profession, beneficiary attendants place paramount importance on respecting the dignity and confidentiality of beneficiaries. They treat each individual with respect, empathy and understanding, recognizing their individuality and personal history. In addition, they strictly respect the confidentiality of beneficiaries' medical and personal information, thus ensuring the protection of their privacy.

Emergency management

Attendants must be prepared to deal with medical emergencies and crises. They are trained to intervene quickly and effectively when needed, applying the appropriate protocols and providing the necessary first aid. They also know when to seek the help of a health professional to ensure the safety and well-being of beneficiaries in critical situations.

Continuing education and professional development

To carry out their work competently, orderlies regularly take part in training and professional development programs. This enables them to maintain and improve their skills, and keep abreast of new practices and the latest advances in the field of patient care. They engage in a continuous learning process to deliver superior care.